If you are unhappy with the goods received we will refund your order if it is sent back in new, resaleable condition within 21 working days of receipt.

In the interest of providing a swift and seamless experience for our customers we can no longer accept items back for exchange. Instead, you will need to return your original order to us for a refund, and place a new order for the item you require on our website. Please return any unwanted orders to the following address:

Sneaker Lab

28 Warwick Street


West Sussex

BN11 3DJ

Tel: 01903 340 723

We suggest for your own protection you use 1st class registered post so your return can be tracked in transit. Any refunds will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent not the delivery charge. Unless an error has been made on our part the customer will be liable for the cost of the return postage.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded, we will cover return postage costs if a mistake has been made on our part, or your item is defective.

This does not affect your statutory rights.