Terms & conditions

 

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must accept delivery within the UK, Republic of Ireland, or the European Union. We reserve the right to cancel an order which we feel may pose a risk of fraud. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). We also reserve the right to cancel your order without informing you.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order processing

Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do thiswithin 24 hoursproviding the goods are in stock, however sometimes we may need to order your item from our suppliers. During busy periods we offer no guarantee on despatch times and delivery times. If we anticipate there will be a delay to your order, we will contact you either by email or telephone.

Order tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website. Your tracking number can be found using the order tracking link.

Delivery

Xmas Last Posting Dates: If you require your order prior to Christmas day, please note the cut-off dates below:

 

UK Orders: Monday 18th December

EU Orders: Wednesday 13th December

Rest Of World Orders: Tuesday 12th December

 

Delivery is FREE on all UK orders over £50. Orders will be sent via Royal Mail Tracked & Signed 48, and will take2-3 days to arrive from the time you placed the order. UK delivery on orders under £50 is charged at £3.99 per item. If we anticipate your order will be delayed, we will inform you by email or telephone. If you wish to cancel your order after it has been dispatched, you will be liable for the cost of the return postage.

All International orders are sent by Royal Mail International Tracked & Signed. Orders from the Republic of Ireland will be charged at £6.99 per item. International orders from within the European Union (EU) will be charged at £9.99 per item. Orders to the rest of the world will be charged at £19.99 per item. Orders to the European Union take 3-7 days to arrive and the rest of the World will take 7-14 days. Next day delivery is not available outside the UK.

We use Royal Mail to despatch our orders. All items are insured and trackable, so if they are lost in postal transit your money is guaranteed at all times. If this is the case, we will file a claim for missing goods and upon completion of the claim we will either re-send the goods or refund the full amount to your card. Please be aware this process can take up to 21 days, as we have to give the courier sufficient time to search for your missing parcel,and avoid it being delivered twice.

Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will SOMETIMES incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.

We will only deliver goods to the address on the order to protect against fraud - however you can change your delivery address before completing your order if you wish to have your order delivered to your workplace or elsewhere.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier. If there will be a delay to your order, we will inform you by email or telephone.

On occasions goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns

Xmas Extended Returns Information: Any orders placed after 20 November 2017 can be returned up until 31 January 2018.

 

If you are unhappy with the goods received we will refund your order if it is sent back in new, resaleable condition within 21 working days of receipt.

In the interest of providing a swift and seamless experience for our customers we can no longer accept items back for exchange. Instead, you will need to return your original order to us for a refund, and place a new order for the item you require on our website. Please return any unwanted orders to the following address:

Sneaker Lab

28 Warwick Street

Worthing

West Sussex

BN11 3DJ

Tel: 01903 340 723

We suggest for your own protection you use 1st class registered post so your return can be tracked in transit. Any refunds will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent not the delivery charge. Unless an error has been made on our part the customer will be liable for the cost of the return postage.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded, we will cover return postage costs if a mistake has been made on our part, or your item is defective.

This does not affect your statutory rights.

Privacy & cookies policy

Sneaker Lab is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

We do not pass your personal information on to third parties.

All transactions that you initiate with Dee Dee Retail Ltd. on this web site are confidential. Your name will not be added to any third party mailing lists. By placing an order, you are opting in to infrequent, promotional emails from SneakerLab only but you can opt out of these at any time.

We never store card details or any highly-sensitive information. All payments are collected by our two payment providers (SagePay & PayPal) and at no point do we ever have access to see the full card details.

The data protection act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that SneakerLab are carrying out (if you have selected to receive these emails/newsletters). You have the right to opt out of email marketing at any time.

Right to request information

You have a right to request a copy of any personal data held by Sneaker Lab at any time, in order to check its accuracy.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 10/01/2015.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

Our VAT number is: 192750448

All correspondence must be in English.

Our usual opening hours are Monday to Saturday 10am-5.30pm and Sunday 11am-4pm.