We offer a free exchanges policy. This means that you will not be charged delivery again when your replacement item(s) are sent out. The cost of returning your order to us will not be refunded. Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you an estimate for this please send us an e-mail, otherwise please return the goods to:

Sneaker Lab

28 Warwick Street


West Sussex

BN11 3DJ

Tel: 01903 340 723

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 21 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.